Questions people actually ask when they first encounter DPPs.

A Digital Product Passport is a digital record linked to a product and accessed through a data carrier, such as a QR code. Depending on the applicable product rules, the data carrier may appear on the product, its packaging or accompanying documentation. Product-specific legislation determines when a DPP is required and what it must contain.

If you place products on the EU market, you may need a DPP when legislation applicable to your specific product requires one and its compliance date has arrived. Being in a priority product category does not by itself create a DPP obligation. Scope can depend on the product, your role and any applicable exclusions or exemptions. Madeivo helps you prepare the information before those requirements apply.

The sales channel does not create a general exemption. If the product is within the scope of an applicable EU DPP requirement, selling through Etsy, Shopify, Amazon, another marketplace or your own website does not remove that product requirement.

There isn't one deadline for every product. The EU is introducing DPP requirements in stages, with different dates for different product types. Certain batteries are first, with battery passports required from 18 February 2027. Other product groups will follow on their own timelines.

Start with what you already have: product codes, materials or fibre composition, supplier and manufacturer details, where the product was made, care or repair information, and any documents that back those details up. Madeivo shows you what's missing so you know what to ask suppliers for.

That is normal. Start with what you know and use the gaps to decide what to ask a supplier or manufacturer for. Madeivo is designed to show missing information rather than encourage guessing.

No for the normal product workflow. The software is intended to be self-service. You may still need professional advice where the legal position for a particular product or business role is unclear.

Start with product identity, variants, fibre composition, separate material components where relevant, supplier information and the documents that support those details.

No. The European Commission currently indicates Q4 2027 for planned adoption of the textile delegated act. The exact textile DPP information requirements are therefore still being developed.

Yes. The textile workflow can record composition for the whole product, a variant or a separate textile component such as a shell or lining.

Ask for the actual product or material information you are missing and a supporting declaration/specification where available. For textiles this may include exact fibre composition for the relevant fabric or component.

Not every product situation is identical. Madeivo can store product identifiers and checks their structure where supported, but whether a particular identifier is required depends on the applicable product/market rules.

Yes. Supporting documents can be kept privately in your organisation's workspace and linked to the product information they support.

Yes, where it genuinely supports more than one product record. The document can be stored once and reused rather than uploaded repeatedly.

It opens the published product Passport at a stable public address. The Passport can show the current published product information without exposing private supplier documents by default.

Yes. New reviewed information can be published as a later version behind the same QR address. Previous published versions remain part of the history rather than being silently overwritten.

Yes. Madeivo keeps the languages attached to the same product and Passport rather than creating duplicate product records. Free supports manual translation. Starter, Pro and Business add monthly automatic-translation allowances.

Madeivo records aggregate public Passport activity such as views and scans of Madeivo-generated QR codes, with device and referral breakdowns where available. These are activity counts and are not presented as unique people.

Pro and above include built-in one-way Shopify and WooCommerce catalogue integrations alongside the Madeivo API and signed webhooks. Connected stores can supply core product and variant data; Madeivo still manages supporting documents, regulatory review and Passport publishing.

Yes. When a published product has a GTIN in a valid format, Madeivo can make its Passport available through GS1 Digital Link and provide machine-readable data alongside the public page. A valid GTIN format does not by itself prove GS1 allocation or ownership.

Yes. Published Passport versions can be downloaded as PDF, including historical releases, without replacing the stable web Passport or QR route.

When Madeivo's reviewed regulatory guidance changes for your organisation, the update can appear in your workspace. This is targeted product guidance, not a claim that Madeivo monitors every legal change or replaces professional advice.

No. Publishing makes the reviewed product information available through the Passport. It is not legal certification or a substitute for checking the rules that apply to the product.

Yes. The Free plan is specifically intended to let a small business try the workflow without migrating its whole catalogue.

No. Published versions belong to the same product record.

No. Greyrock Enterprises Ltd is not currently registered for UK VAT, so UK VAT is not added to self-service prices. If that changes, any applicable tax will be shown before you confirm a purchase.

Yes on Pro, Business and Enterprise. You can configure an organisation brand name, logo and accent for newly published Passport versions and PDFs. Existing releases keep the branding captured when they were published.

Free uses manual multilingual translation. Starter includes 500,000 automatic-translation characters each month. Pro includes 1.5 million plus Shopify and WooCommerce catalogue sync, custom Passport branding, API access and signed webhooks. Business includes 3 million with the same integrations and branding. Enterprise can scope additional volume, migration and integration requirements.

No. Billing state does not delete existing published Passport history. If your plan changes, Madeivo keeps the product data and published history already associated with the account.

Not by default. Supporting documents stay in your organisation's private workspace. Public Passport pages show only the information included in the published Passport.

No. You can manage products, supporting documents, checks and publishing without connecting an external AI service.

If product information changes, retaining the earlier published version provides a clear record of what was previously made public rather than rewriting history.